Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as IT Delivery Lead.
Join our Service Management team, where a business first mindset drives our commitment to managing end-to-end business services. We ensure stable, secure, and optimized operations across end user devices, connectivity, applications, and infrastructure. Thriving in a fast-paced environment, our team is dedicated to protecting the brand, revenue, and operations of Emirates Group by collaborating seamlessly with business, IT, and supplier teams. If you're passionate about delivering exceptional business service management and making a significant impact, we invite you to apply and to contribute to the success of Emirates Group.
As an IT Delivery Lead, you will manage and develop high-performing, cross-functional teams to drive the successful implementation of technical products. Establish and maintain delivery standards while overseeing daily planning, coordination, and team engagement to ensure consistent performance and the delivery of high-quality outcomes and meaningful value for business stakeholders.
In This Role You Will
- Lead the planning, scheduling, and execution of project activities from the technical product backlog to delivery, ensuring timely business value realization. Facilitate key ceremonies including backlog refinement, planning sessions, daily stand-ups, and retrospectives. .
- Proactively identify and manage risks, assumptions, issues and dependencies removing impediments and blockers to ensure optimal flow of value across initiatives.
- Define and maintain robust delivery processes, drive ongoing improvement initiatives, and implement best practices. Ensure adherence to Acceptance Criteria and Definition of Done (DoD) and the effective use of project management tools such as Planview and JIRA.
- Manage suppliers effectively and ensure projects are delivered on time, within scope, and within budget, using appropriate project management tools and methodologies.
- Partner with Technical Product Owners to refine and maintain the product backlog, ensuring alignment with business goals. Oversee the execution of project, manage stakeholder expectations and maintain visibility across scope, timeline, and budget.
- Foster a culture of accountability and continuous learning by coaching the team towards greater autonomy, accountability, and delivery excellence. Guide the team in applying project management principles to achieve optimal business outcomes.
Qualification
To be considered for the role, you must meet the below requirements:
- Degree or Honours (12+3) or equivalent Degree in Computer Science, Information Technology or a related field.
- Knowledge of Scrum Management discipline.
- Project Management Institute - Agile Certified Practitioner (PMI-ACP) is preferred
- PMI ACP (transition of existing SDCs are exempt)
- Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
- Experience in Project Management within the context of a small / medium technology change programme.
- Well-versed in the use of tools of software delivery e.g. MS OFFICE suite, JIRA, Confluence etc.
- Ability to effectively communicate specialist information in an understandable format to all stakeholders.
- Demonstrated ability to manage risks, dependencies, and stakeholder expectations across complex initiatives
Leadership Role: Yes
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
