Responsibilities:
Quality Assurance Management: Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirementsDevelop and update procedures for documenting complaints and conducting investigations Testing: Implement comprehensive testing strategies to ensure product qualityManage software testing tools and modern technologiesAnalyze test results and provide recommendations for improvement Auditing: - Conduct regular audits to ensure compliance with quality standards
- Collaborate with legal audit teams to ensure organizational objectives are met
- Governance, Risk, and Compliance (aGRC):
- Develop and implement IT governance frameworks
- Monitor compliance with local and international regulations
- Identify potential risks and establish mitigation strategies
Requirements
Experience in quality assurance, with a strong understanding of standards like ISO-20000.
Strong analytical and problem-solving skills.
Familiarity with defect management and software testing tools.
Ability to work in cross-functional teams and engage with stakeholders.
