We are hiring an IT Helpdesk to serve as the first line of support for internal users. You will resolve day-to-day technical issues across systems, hardware, software, and basic networking. You will manage tickets end-to-end, document fixes, and escalate complex cases when needed. Your work will keep employees productive and ensure consistent IT service quality.
About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.
Key Responsibilities
- Respond to helpdesk tickets, emails, and phone calls promptly and professionally
- Provide first-level support for Windows, Microsoft 365 (Office 365), and standard business applications
- Troubleshoot hardware, software, printer, and connectivity issues
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage user accounts, access permissions, and password resets using Active Directory
- Document incidents, troubleshooting steps, and resolutions in the ticketing system
- Escalate complex or recurring issues to senior IT team members with clear diagnostics
- Support onboarding/offboarding by preparing workstations and assisting with access setup.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 1-3 year of experience in an IT support or helpdesk role
- Hands-on troubleshooting skills for Windows 10/11 and Microsoft 365 (Office 365)
- Basic networking knowledge (IP, DNS, DHCP) and common connectivity troubleshooting
- Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Familiarity with Active Directory and remote support tools
- Flexibility to work varying hours, including weekends as needed
