IT Helpdesk & Asset Management Officer

Company Overview

Giffin Al Jazira Metal Industries excels in urban, highway, and commercial projects, known for signage and steel infrastructure. With innovative tech and vast facilities, they enhance UAE supply chains, serving a diverse clientele.

Role Overview

The IT Helpdesk & Asset Management Officer will serve as the first point of contact for end-user technical support while maintaining accurate tracking and lifecycle management of IT equipment. This role plays a key part in ensuring smooth IT operations, user satisfaction, and proper asset governance across the organization.

Key Responsibilities:

Provide first-line IT support (hardware, software & network troubleshooting)

Manage and respond to helpdesk tickets with timely resolution

Maintain and update IT asset inventory (laptops, desktops, mobile devices, printers, etc.)

Oversee issuance, replacement, and return of IT equipment

Ensure proper tracking and lifecycle management of IT assets

Support employee onboarding and offboarding (IT setup & recovery)

Assist in IT asset audits and license reporting.

Qualifications:

Diploma or Bachelor's degree in IT or related field

23 years of experience in IT helpdesk and/or IT asset management

Strong troubleshooting and analytical skills

Experience with Windows environment, Microsoft 365 & basic networking

High attention to detail and strong organizational skills

Good communication and customer service mindset

We value a diverse and inclusive workforce, believing it drives our success. We hire the best candidates based on their skills, experience, and qualifications, and we are committed to providing equal opportunities while preventing any form of discrimination.