IT Manager

Duties & Responsibilities :

• Operational Duties:
• IT Strategy and Planning:
• Develop and execute the organization's IT strategy in alignment with business goals.
• Identify and prioritize technology initiatives that support operational efficiency, productivity, and growth.
• Collaborate with stakeholders to understand their needs and provide strategic guidance on IT solutions.
• IT Operations Management:
• Oversee the day-to-day operation, maintenance, and support of the organization's IT infrastructure, systems, and services.
• Ensure high availability, security, and performance of network infrastructure, servers, databases, and applications.
• Implement ITIL best practices for incident management, problem management, and change management.
• Cybersecurity and Data Privacy:
• Implement and enforce cybersecurity measures to protect the organization's information assets, networks, and systems.
• Develop and maintain IT policies, procedures, and guidelines to ensure compliance with relevant regulations and standards (e.g., GDPR, HIPAA). Conduct regular security audits and assessments.
• Implement and enforce robust IT security policies and procedures to protect sensitive information and ensure compliance with industry regulations.
• Infrastructure Management:
• Oversee the design, implementation, and maintenance of a resilient and scalable IT infrastructure, ensuring optimal performance and reliability.
• Collaborate closely with the infrastructure team to plan for future technology needs and advancements.
• Application Management:
• Manage integration, maintenance, and enhancement of critical applications.
• Work closely with the Applications team to streamline processes, improve user experience, and implement upgrades as needed.
• Technical Support:
• Ensure the Technical Support team provides timely and effective solutions to end-users, addressing hardware, software, and connectivity issues.
• Implement and enhance incident management and resolution processes to minimize downtime.
• Evaluate, select, and manage the tools and technologies used by the technical support team, including decisions related to ticketing systems, remote support tools, knowledge management platforms, and monitoring solutions to optimize support processes and improve efficiency.
• Application Customization and Integration:
• Collaborate with relevant teams to customize and integrate (Infor, Loginext, and SAP ,.) applications to meet specific business requirements.
• Ensure seamless interoperability between different systems and data accuracy across the organization.

• Financial Duties:
• Budgeting and Cost Control:
• Creating and managing the department budget.
• Tracking expenses.
• Monitor actual expenditures against the budget and provide regular financial reports to management.
• ensuring optimal utilization of resources.
• Monitor costs, negotiate contracts, and identify opportunities for cost savings and efficiencies.
• Provide financial analysis and justification for IT investments.
• Financial Risk Management and Reporting:
• Identifying and mitigating financial risks associated with IT, such as cyber security threats and data breaches.
• providing financial reports to senior management, include information on IT spending, IT project costs, and the ROI of IT investments.
• Vendor Management:
• Build and maintain strong relationships with technology vendors, overseeing contract negotiations and vendor performance.
• Stay informed about industry trends and advancements to make informed decisions on technology investments.

• Team Management Duties:
• Manage the staff effectively:
• Hire, train, and motivate employees.
• Tracking employees performance.
• Maintain a safe work environment:
• Maintain a safe and efficient work environment.
• Following all safety regulations and procedures.
• Providing employees with the proper safety equipment.

• Customer Satisfaction Duties:
• Provide excellent customer service for Internal Users:
• Ensuring employees have the tools and resources they need to be productive, like functioning devices, accessible software.
• Overseeing the help desk team to ensure timely and efficient resolution of employee tech issues.
• Providing clear and regular communication about IT initiatives, outages, and updates to keep employees informed and engaged.
• Identifying and addressing potential IT problems before they impact users, minimizing disruption and frustration.
• Fostering a culture of cybersecurity awareness and best practices among employees to protect sensitive data.
• Relationship Management:
• Building strong relationships with key clients and stakeholders to understand their needs and tailor IT solutions accordingly.
• Keeping clients informed about IT updates, projects, and potential issues that may impact them.
• Understanding department needs, aligning IT services with their goals, collaborating on projects, and providing ongoing support.

Qualifications:

• Education:
• A bachelor's degree in computer science, information technology, or any related field.
• Years of Experience:
• Minimum 10-12 years of experience in a similar role.
• Minimum of 3 years of experience in a managerial role preferably in related field.
• Experience with IT operations, including network management, systems administration, and help desk support.
• Proven experience in IT management, including team leadership and project management.
• Certificates:
• MBA Certificate is a plus.
• ITIL.
• Project Management Professional (PMP).
• Certified Information Technology Manager (CITM).