Skills:
Communication Skills, MS Office, Sales Coordination, CRM Software, ERP, team player, Order Processing, Quotation Preparation,
- Renewal Management
- Track upcoming renewals using ERP/ CRM tools.
- Prepare and send renewal quotes.
- Coordinate with Account Managers or Sales Executives to close renewals in time.
- Ensure on-time contract renewal to avoid service interruptions.
- Customer Communication
- Serve as the point of contact for basic renewal-related queries.
- Work with customers to address pricing, contract terms, or minor concerns.
- Cross-functional Coordination
- Ensure all stakeholders are aligned on renewal terms and timelines.
- Data & Reporting
- Maintain accurate records in ERP/ CRM (like MS CRM/ Inhouse Systems).
- Report on renewal pipeline, closed renewals, and churn metrics.
- Maintain and Update the renewal data in Internal Tool
- Vendor Management
- Work along with OEM and Distribution team as and when required
- Upfront Renewal tracking with Partner and Submission along with Sales team part
- Strong Communication Skills, Tool understanding likes of Microsoft CRM/ MS Office, Good Team Player
