MAIN PURPOSE OF JOB
- Responsible for providing technical assistance and support related to computer systems hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution.
DUTIES AND RESPONSIBILITIES
Technical Support:
- Unified Communication support.
- Hardware maintenance follow-up.
- Meeting rooms and conference calling.
- Maintain software and hardware in Head Office and various project locations.
- Support IT solutions implementation.
- Monitor application performance and issues, and alerting emergency resources when a problem occurs
Help Desk
- Install computer equipment and its peripherals both for full network set-up and for end user workstations.
- Printing, Scanning and copier services.
- Provide primitive training to end users
- End user support for all user devices including PCs, Tablets and Mobile phones
- Receiving user calls and inquiries and respond according to agreed SLA
- Enhancing user productivity by suggesting new solutions or enhancements to existing ones
- On call support after the office working hours according to agreed SLA
- Hands-On technical experience in deploying, configuring and supporting PSP standard applications.
SAFETY AND QUALITY RESPONSIBILITIES
- Comply with applicable environmental, health and safety laws and regulations, PSP policy and accepted safe work practices.
- Observe environmental, health and safety related signs, posters, warning signals and written directions.
- Be familiar with the emergency plan, the emergency assembly area and emergency coordinators for their location.
- Follow procedures and observe precautions for the use of special material.
- Follow safe operating procedures and Material Safety Data Sheet (MSDS) guidance applicable to work performed, if the work involves hazardous materials.
- Report all unsafe conditions to their supervisor or safety committee as soon as is reasonably possible.
- Follow procedures between departments.
- Comply with PSP QMS system.
- Comply with all Quality department audits for improving overall performance for IT department.
REQUIRED FUNCTIONAL QUALIFICATION
Basic Requirements:
- BSc degree in Communication Engineering, Computer Science, or related field.
- MCSE
- Experience in Ticketing Systems
- Microsoft office Experience
- Overall Experience: +4 years
