IT Service Design Analyst

about the company:
Our client is a well-established global financial institution with a strong presence in Asia. They are committed to innovation and technology-driven solutions, particularly in supporting core banking and investment operations. The firm fosters a collaborative work environment and provides opportunities for professional growth in a dynamic and international setting.

about the job:
Joining the regional IT Service Management unit, this position plays a critical role in supporting technology governance, service readiness, and vendor risk oversight across regional application management teams.

Key responsibilities include:

• Overseeing the lifecycle of external technology service providers, ensuring robust risk assessments (covering cybersecurity, operational resilience, and data protection), and monitoring service level performance.
• Partnering with risk and compliance teams to align technology operations with relevant regional financial regulations and guidelines (such as MAS and HKMA frameworks).
• Managing internal control processes within Service Management, coordinating audit deliverables, and driving continuous improvement to resolve operational gaps.
• Supporting regional IT Service Continuity Management (ITSCM) exercises, reviewing non-functional requirements for new projects, and assisting with application batch automation and scheduling requirements.

skills and experience required:

• Experience in technology risk, third-party risk management (TPRM), or IT vendor governance within the financial services sector.
• Familiarity with regional regulatory standards governing technology risk management and outsourcing in Asia-Pacific (e.g., MAS, HKMA guidelines).
• Good understanding of IT Service Management (ITSM) frameworks (such as ITIL), IT risk controls, cybersecurity basics, and IT service continuity processes.
• Relevant industry certifications (such as CISA, CISM, CISSP, or CTPRP) or advanced ITIL certifications are advantageous.
• Excellent stakeholder management, communication, and analytical skills, with a structured approach to solving complex problems and coordinating across cross-functional teams.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [Confidential Information] (EA: 94C3609 /R23111951)