About the Job:
Provide first and second-level IT support within a manufacturing plant, ensuring stable operation of corporate IT systems and reliable connectivity to production systems (IT/OT environment).
Key Responsibilities:
- Provide IT support for office and factory users (hardware, software, Windows).
- Manage users and access via Active Directory.
- Support Microsoft 365 and email services.
- Troubleshoot LAN connectivity (active & passive) and endpoint issues.
- Perform first-level troubleshooting for SAP-related incidents and route the cases to the right SAP domain when required.
- Support MES and shop-floor terminals.
- Assist in basic application/system changes where applicable.
- Coordinate with automation teams for PLC/SCADA workstation connectivity issues.
- Follow IT security policies and access control procedures.
Qualifications:
- Bachelor's degree in computer science or computer engineering, or related field.
- Minimum of 3 years of experience in IT Support / Technical Support / System Support.
- Knowledge & skills in the following: Windows troubleshooting, Active Directory, basic networking, Hardware & printer support, Microsoft Office, basic cybersecurity awareness, basic programming/system logic knowledge.
- Fluent in English (spoken & written)
Important Clarification:
Experience across all IT Ecosystem different domains is not required.
We are looking for candidates with strong IT fundamentals, adaptability, and willingness to learn.
Candidates are Expected to Have:
- Solid foundational knowledge and experience in one or more relevant IT areas
- Strong troubleshooting and analytical skills.
- Willingness to learn manufacturing systems
- Flexibility to adapt and support evolving business needs
- Ability to grow within an integrated IT/OT environment
