Job Description
KEY
RESPONSIBILITIES
Receive the request via phone, email & Odoo Portal.
Document, track, and monitor requests/ problems to ensure resolutions in a timely manner.
Implement and support network defence, identifications/ authentication/ access control, data protection mechanism, and data transfer mechanisms.
Develop threat models and security risk assessments and recommend mitigations and countermeasures to added risks, vulnerabilities, and threats.
Ensure systems deliverables are functionally appropriate,
technically sound, and well-integrated.
Provide immediate notification of a major outage or problem so that all parties are aware of the problem and may immediately assist with the resolution.
Resolving network issues with LAN connectivity, cable termination.
Troubleshoot Hardware problems, Computer Upgrades, Networking setup/ Diagnoses, Software Problems, and PC specific issues.
Install, configure and troubleshoot local printers, Network printers, Switches and wireless devices.
Troubleshoot user application issues and installation/ upgrades of new application software.
Experience/Skills:
Must possess Microsoft/ Hardware/ Network training
certifications.
Experience in Desktop/ Systems/ Network and Microsoft office support.
Working experience in Wireless technologies and troubleshooting skills is desirable.
Good understanding of TCP/ IP protocol, DNS and IP addressing.
Familiarity with computer accounts, user accounts, mail archiving.
What We Offer
Flexi
Flexible working hours & opportunities for remote work
Trainings
Trainings provided within the relevant field
Well-Being
Offer an entrepreneurial & autonomous environment
Entertainment
Complimentary tickets for family & friends to MDLBEAST events
