IT Support

Position Overview

The IT Support role is responsible for providing day-to-day technical assistance to staff, ensuring the smooth functioning of IT systems, and supporting the organization's infrastructure, applications, and end-users.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and applications.
• Respond to user queries via phone, email, or in-person support.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Support Microsoft 365, Outlook, SharePoint, Teams, and other productivity tools.
• Escalate complex issues to higher-level IT staff when necessary.
• Maintain and update IT asset inventory (laptops, monitors, accessories).
• Assist in setting up and supporting conferencing and meeting room equipment.
  
  

Preferred Skills

• Strong knowledge of Windows 10/11, MS Office 365, and basic networking.
• Hands-on experience with printers, scanners, and peripheral devices.
• Strong troubleshooting and problem-solving abilities.
• Exposure to ITIL framework (incident, problem, change management).
  
  

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask effectively.
• Strong attention to detail and documentation discipline.
• Team player with a proactive and customer-focused approach.
  
  

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 3–4 years of proven experience in IT Support / Helpdesk role.
• Strong knowledge of Windows 10/11, MS Office 365, and basic networking.
• Familiarity with Active Directory, Exchange, and user account management.
• Understanding of IT security principles (firewall basics, phishing awareness, endpoint security).
• Hands-on experience with printers, scanners, and peripheral devices.
• Strong troubleshooting and problem-solving skills.