IT Support

Responsibilities

• Provide Technical Support – Assist users with hardware, software, and network issues through phone, email, or in person.
• Install and Configure Systems – Set up computers, printers, operating systems, applications, and other IT equipment.
• Troubleshoot Technical Problems – Diagnose and resolve system, network, and software issues to minimize downtime.
• Maintain IT Equipment – Perform routine maintenance, updates, and repairs on computers and peripheral devices.
• Manage User Accounts – Create, update, and deactivate user accounts, passwords, and access permissions.
• Monitor System Performance – Ensure IT systems, networks, and devices are operating efficiently and report any issues.
• Document Support Activities – Record incidents, solutions, and system changes in the help desk or ticketing system.
• Ensure Security and Compliance – Apply security updates, antivirus protection, and follow company IT policies to protect data and systems.

Position Requirement

Minimum Qualifications

Information Technology (IT)

Minimum Experience

3 Years

Competencies

Computer hardware, software, operating systems, networking, and IT security basics. Troubleshooting, technical support, problem-solving, communication, and customer service. Attention to detail, analytical thinking, teamwork, time management, adaptability, and ability to work under pressure.