About Us
LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki's journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Maazaclk Hizmetleri Ticaret A..
Today LC Waikiki trades with more than 1300 stores in 60 countries, with the company's philosophy that Everyone Deserves to Dress Well enabling people to enjoy accessible fashion through quality products at affordable prices.
There are around 6000 employees working at LC Waikiki's corporate office, more than 50,000 people in Turkey and abroad.
At LC Waikiki, our values being virtuous, achieving together, extensive
expertise, being customer-oriented, challenging the difficulties.
So, if you ready to dynamism and want to grow with challenges, come and
join us!
We Crown Our Successes with Awards
- We ranked 1st in Young People's Most Desired Retail Company to Work at by
- Youthall Youth Awards 2021.
- 1st in The Biggest Retail Companies According to Square Meter Abroad
- We ranked 1st in Women Employee Friendly & Women Manager Friendly Companies in Capital Women Friendly Companies Survey 2020. We received The Most Reputable Brand of the Year Turkey Award by The One Awards in 2020.
JOB DESCRIPTION
- Evaluation of Resolving Hardware Failure Using Internal Resources
- Repair of the Hardware Failure
- Evaluation of the Ticket Opened by the End User
- Provision of a Temporary Device to the End User in Place of the Faulty Hardware
- Provision of a Permanent Replacement Device to the End User for the Faulty Hardware
- Checking Inventory for a Device That Can Replace the Faulty Hardware for the End User
- Delivery of the Repaired Device to the End User and Closure of the Ticket in the System
- Performing Necessary Setups to Make the Repaired Hardware Ready for Use
- Reviewing the Reason for the Assignment Process of the Ticket in the System
- Performing the Requested Access or Configuration Test for the Firewall Request and Closing the Ticket
- Logging Firewall Requests into the System
- Implementation of the Solution Process for the Error
- Resolution of the Error
- Working with Relevant Teams to Find a Permanent Solution to the Error
- Escalating the Error to the Relevant Team via Communication Tools
- Planning Work to Resolve the Identified Error
- Detection in the System that Sales Transfers from Domestic and International Stores Have Stopped
- Analysis of the Stoppage of Sales Transfers from Domestic and International Stores
Specific Competencies:
- Ability to work in a multinational/multicultural environment
- Excellent troubleshooting skills
- Microsoft Office user,
- Excellent customer service and interpersonal skills
- Ability to think logically and work within a team environment
- Team player and strong in communication
Must be applied with English resume for evaluation process.
