Role Overview
IT System Administrator is responsible for the installation, configuration, maintenance, and reliable operation of computer systems and servers. They ensure the smooth functioning of the company's IT infrastructure.
Direct Reports IT Manager
Key Responsibilities:
- Install and configure operating systems, software, and hardware components
- Communicate status, risks, and opportunities to IT Manager
- Flexibility to work on different working shifts
- Provide onsite or remote technical support for branch offices and sister companies
- Ensure the confidentiality, integrity, and availability of sensitive information and data
assets.
- Set up and maintain servers, including NAS file servers, email/exchange servers,
andother applications, and printers.
- Responsible for managing VMware virtualization Infrastructure
- Deploy and Manage network infrastructure, including LAN, WAN, routers, switches,
firewalls, and wireless access points.
- Responsible for managing IPPBX,DVR,Bio Metric Devices
- Monitor system performance and conduct regular maintenance tasks to ensure
optimal operation.
- Perform system upgrades, patches, and updates to enhance security and
performance.
- Manage local implementation projects & testing of applications and hardware
upgrades.
- Implement and manage backup and recovery solutions to safeguard data integrity
- Develop and test disaster recovery plans to minimize system downtime in case of
failures.
- Provide technical support to end-users, troubleshooting hardware, software, and
network issues.
- Respond to user inquiries and provide training and guidance as needed
- Educate users on data security best practices
- Manage user accounts, permissions, and access rights
- Maintain accurate documentation of system configurations, procedures, and
troubleshooting guides.
- Generate reports on system performance, incidents, and resolutions
- Collaborate with other IT team members, for integrated and secure system
operations.
- Liaise with vendors and third-party providers for system-related services and
solutions.
- Update SOPs as and when needed
- Ensure that company data is secured and in line with stated standards and best
practices.
Skills
- Experience in VMware /Hyper-V virtual infrastructure
- Proficiency in operating systems such as Windows server 2019,2021 , Windows 10,
Mac, Linux, etc.
- Experience in Installation and Administration of Windows Servers, Roles, AD, DHCP,
DNS, Terminal Services, and file services.
- Install new/rebuild existing servers and configure hardware, peripherals, services,
settings, directories, storage, etc. in accordance with standards and
project/operational requirements.
- Microsoft SQL server Administration Experience
- Experience in Microsoft Exchange Server, Office 365, and Gsuite Administration
Experience.
- Proficiency in Mimecast email security
- Proficiency in webhosting/domain hosting platforms
- Experience in storage management, including configuration, provisioning, and
optimizing storage arrays and data storage systems such as SAN, NAS, and RAID.
- Proficiency in Azure cloud infrastructure services. (Compute, storage, networking,
databases, etc.).
- Strong knowledge of backup and recovery concepts, methodologies, and best
practices.
- Experience with backup software solutions Veeam, or similar
- Familiarity with backup storage technologies (disk-based, tape-based, cloud-based)
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP,
VLANs,etc.).
- Experience with network hardware and software, including Cisco,Fortinet, juniper,
firewalls, switches, and latest wireless technologies.
- Familiarity with network security best practices and technologies (firewalls, VPNs,
IDS/IPS, etc.).
- Proficiency in Next Generation Antivirus like CrowdStrike, Sentinel One .etc
Qualification/Certifications
- Master/Bachelor's degree in Information Technology, Computer Science
- Problem-solving skills and the ability to troubleshoot complex issues
- Excellent communication and collaboration skills
- High expectations
- Ability to work under pressure and within short deadlines
- Microsoft Certified Systems Administrator (MCSA)
- CCNA
- VMware Certified Professional (VCP)
- Firewall Certifications (Preferred)
- ITIL (Preferred)
- Azure /AWS Certifications (Preferred)
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