IT Systems & Technical Support Specialist

IT Systems & Technical Support Specialist

Job Summary

We are looking for a reliable IT Systems & Technical Support Specialist to support the company's IT infrastructure and assist users with day-to-day technical issues. The role involves maintaining system stability, troubleshooting problems, and ensuring smooth operation of internal systems and digital services.

Key Responsibilities

- Provide technical support for company users and internal systems.

- Troubleshoot hardware, software, and network-related issues.

- Support business applications and assist users in daily system operations.

- Manage user accounts, permissions, and access control.

- Support PBX/VoIP systems, company domains, email services, and websites.

- Monitor system performance and ensure system availability.

- Coordinate with external vendors when required.

- Maintain documentation and follow IT support procedures.

Requirements

- 2+ years of experience in IT Support or Systems Administration.

- Good understanding of IT infrastructure, networks, and business systems.

- Experience supporting business applications or ERP systems is a plus.

- Strong troubleshooting and problem-solving skills.

- Ability to communicate technical issues clearly to non-technical users.