ITSM Engineer

Fresher

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Job Description

Job ID SNS-0987

Posted On

25-Sep-2025

(136 days ago)

Job type

Contract

Sector

Technology

Design, configure, implement, and maintain ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) to support banking operations.
Drive ITIL-based processes such as Incident, Problem, Change, Service Request, and Knowledge Management.
Ensure ITSM solutions comply with banking industry regulations, security policies, and audit requirements.
Collaborate with IT Operations, Infrastructure, Cybersecurity, and Application teams to streamline service workflows.
Develop dashboards, reports, and metrics to track SLA/OLA compliance and improve service delivery.
Automate routine service management tasks to increase efficiency and reduce operational risks.
Conduct root cause analysis and implement permanent solutions for recurring IT issues.
Train and guide IT staff on ITSM processes, tools, and compliance standards.
Support IT governance, risk, and compliance (GRC) requirements for internal and external audits.
Drive continual service improvement (CSI) initiatives in alignment with business and customer needs.