Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution
Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates
Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports
Generate internal and external reports as needed to support operations, compliance, and decision-making
Requirements
Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field
Basic understanding of IT Service Management (ITSM) concepts (e.g., ITIL foundation level is a plus)
Familiarity with ERP systems or service desk tools (any hands-on exposure is an advantage)
Strong attention to detail for catalog and contract data management
Good communication skills
Ability to work collaboratively in a team environment and follow documented processes
Benefits
A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within
Continuous feedback: We don't wait for annual reviews — we believe in real-time coaching and development
Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team
A space for every personality: Love socializing You'll thrive in our lively environment where conversation and connection are key. Prefer quiet focus We've got dedicated Focus Rooms perfect for deep work
Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for
