Junior Customer Success Engineer

Employer Overview

A global technology company specializing in advanced control room solutions that support mission-critical operations. Its unified platform, powered by AI and IoT, connects digital and physical systems to provide real-time operational intelligence, enabling organizations to move from reactive to proactive decision-making.

Job Summary

We are looking for a motivated Junior Customer Success Engineer to support client onboarding, assist with troubleshooting technical issues, and help ensure customers successfully adopt the company's platform. This role provides strong learning opportunities in both technical problem-solving and customer engagement.

Key Responsibilities

• Assist in the technical onboarding and setup for new clients.
• Support troubleshooting for customer technical issues.
• Work with senior team members to improve product adoption.
• Collaborate with Product and Engineering teams to document issues and feedback.
• Help maintain technical documentation and knowledge bases.

Qualifications

• BSc in Computer Science or Information Technology.
• 02 years of experience in technical support, IT support, or customer success roles.
• Communication skills
• Customer-oriented mindset
• Problem-solving ability
• Basic troubleshooting skills
• Understanding of SaaS platforms
• Technical documentation
• Familiarity with support tools, ticketing systems, or documentation platforms.
• Ability to assist customers with technical questions.
• Ability to learn new technologies quickly.
• Ability to collaborate with cross-functional teams.
• Fluent in English (written and spoken).