This job is supporting customers during and after system implementation by handling customer inquiries, responding to functional questions, and assisting with issue resolution through WhatsApp and the ticketing system. The role acts as a first-line support function, ensuring timely, accurate responses and proper escalation when needed, while also supporting the implementation team with basic system and data-related tasks
Job Description:
- Serve as the first point of contact for customer inquiries through WhatsApp and the ticketing system.
- Respond to functional and operational questions related to the system in a clear, professional, and timely manner.
- Log, categorize, and track customer issues and requests in the ticketing system.
- Perform initial analysis and troubleshooting before escalating issues to senior implementation or technical teams.
- Follow up on open tickets to ensure resolution and proper customer communication.
- Support customers with basic system usage, navigation, and common configuration questions.
- Assist the implementation team with data validation, basic checks, and operational support tasks when required.
- Maintain accurate documentation of recurring issues, resolutions, and customer FAQs.
- Coordinate with internal teams (implementation, development, and support) to ensure consistent responses and issue resolution.
- Support post-go-live activities to ensure customer stability and satisfaction
Job Requirements:
- Bachelor's degree in Accounting, Information Systems, Engineering, Business Administration, or a related field.
- 02 years of experience in customer support, system support, implementation support, or a related role (fresh graduates are welcome to apply).
- Very good command of English, both written and spoken.
- Strong communication skills with the ability to explain technical or functional concepts clearly to customers.
- Basic understanding of ERP, billing, or enterprise systems is preferred.
- Strong attention to detail, organizational skills, and ability to manage multiple inquiries simultaneously.
- Willingness to work in a customer-facing role and follow defined support and escalation processes
- Bachelor's degree in Accounting, Information Systems, Engineering, Business Administration, or a related field.
- send your CV on: [Confidential Information].
