Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users with respect to Service Level Agreement (SLA) of the Maintenance Applicative and Evolutive (MAE) Department.
Support CRM Team to manage and realize different steps of Salesforce changes (design, build, tests preparation and validation, put in production) with respect to MAE standard rules in terms of change management, developments norms, documentation policy.
Support Digital Marketing Team with the implementation and usage of Marketing Cloud (Data extensions, automations, new channels deployment)
Participate in technical specifications and documentation for evolution requests.
Produce a weekly report for refreshing progress to Support Technical and CRM Manager
Backup the MAE team respectively in the Sales & Marketing & Customer Service domain
Warranty the good usage of Salesforce Standard Process
Manage Salesforce periodic operations (example : Data backup, Data cleaning, Global operational maintenance.
Responsibilities
User & Security Management: Manage the full user lifecycle (onboarding/offboarding), roles, profiles, permission sets, and sharing rules. Ensure MFA and security health checks are strictly maintained.
Process Automation: Design, build, and maintain complex flows using Salesforce Flow.
Platforms Maintenance (Salesforce + Marketing Cloud): Handle all basic administrative functions including custom objects, fields, page layouts, validation rules, and Lightning Record Pages.
Data Integrity: Oversee data hygiene by managing duplicates, performing mass updates, and ensuring data standards are met across the organization.
Reporting & Analytics: Build and maintain high-impact reports and dashboards that provide real-time visibility into KPIs for executive leadership.
Release Management: Stay current on Salesforce's tri-annual releases (Spring, Summer, Winter). Evaluate new features in a Sandbox environment and manage the rollout to Production.
User Support & Training: Act as the primary point of contact for user issues. Create training documentation and lead office hours to increase platform adoption.
Requirements
Bachelor degree and/or Master degree in computer science or Management of information systems.
