If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you! We are looking for a Senior/Mid-Level Key Account Manager (Digital & Business Strategiest)
The Big Picture:
Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs. Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work.
About The Role:
As a senior Key Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives.
This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.
Key Responsibilities Include:
- Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
- Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction
- Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
- Proactively and professionally handle client concerns and inquiries in a timely manner.
- Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
- Identify growth opportunities within client accounts and collaborate with internal teams to drive sales
- Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
- Ensure timely resolution of critical issues to facilitate effective escalation management
- Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Requirements
- A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
- At least 3+ years of proven experience in Account Management within the digital marketing industry
- Deep understanding of online marketing tools, trends, and social media platforms.
- Excellent communication and problem-solving skills with close attention to detail.
- Fluent in both spoken and written English as well as Arabic.
- Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
- Ability to customize solutions according to the client's specific needs and goals.
- Ability to handle multiple tasks at once and manage various projects without making mistakes
- Strong negotiation capabilities complemented by analytical abilities that can lead to successful results
Benefits
Why Join Araby Brand
- Exciting bonus opportunities, incentives & profitshare
- Comprehensive health insurance coverage
- Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities
- Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged
- Impactful Work: Play a crucial role in driving the growth and success of our clients businesses
- Collaborative Culture: Join a passionate team dedicated to excellence and teamwork
- Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance
