Key Account Manager

DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, we've grown 20X in just 24 months—partnering with some of India's largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more.

We're not building a tool—we're fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, we're rewriting how collections are done - scalable, repeatable, and 10X more ethical than what's existing today.

We don't want to change the collections industry. We want to own it.

Ready to build the workplace of the future

The Account Manager will support Strategic Account Managers in driving growth across key accounts. This role manages day-to-day SPOCs, ensures smooth execution, and prepares the data/insights required for expansion conversations. It is a stepping-stone role into Strategic AM, ideal for ambitious professionals with 3-4 years experience in fintech/BFSI partnerships.

What You'll Do

1. Day-to-Day account operations:

• Manage daily interactions with lender SPOCs.
• Track allocations, report progress, and push for incremental expansion.
• Ensure operational alignment between client SPOCs and internal delivery teams.

2. Data & Insights:

• Build MBR/QBR decks, highlight ROI and performance trends.
• Provide inputs to Strategic AMs for CXO meetings.
• Run allocation tracking and budget utilization reports.

3. Expansion Support:

• Spot and escalate opportunities for pilots/new delinquency buckets.
• Maintain high client satisfaction on daily ops.

Key Skills & Experience:

• 3-4 years in fintech AM, BFSI partnerships, or enterprise sales.
• Exposure to managing enterprise accounts.
• Strong analytical + relationship management balance.
• Great with Excel and powerpoint.
• MBA from IIM, ISB, or Tier-1 B-School mandatory.

Why join DPDzero

• You'll run one of the most advanced digital recovery setups in India.
• You'll work directly with founders on lender portfolios worth hundreds of crores.
• You'll define the future playbook for digital-first collections in the country.
• High autonomy, high accountability, and a team that moves fast.

If this feels like the challenge you've been waiting for, let's build something legendary together.