the candidates will be developing, maintaining, and expanding strategic relationships with key clients, distributors, and business partners. The role focuses on driving sales growth, ensuring customer satisfaction, and aligning business strategies to achieve both short- and long-term objectives.
Resposibilites :
- Develop and maintain strong, long-term relationships with key accounts, including Pharmacy, beauty, & online chains, and strategic partners .
- Serve as the primary point of contact for all business, technical, and service-related matters .
- Ensure customer satisfaction by aligning solutions with client needs and market trends .
- Negotiate commercial terms, contracts, and promotional agreements in line with company policies .
- Achieve sales targets (Gross and Net) and market share objectives across assigned territories/accounts .
- Provide technical support and product training to customers, ensuring accurate positioning of product benefits .
- Monitor competitor activity and share insights to inform strategic decisions .
- Develop account-specific business plans, including promotional activities, pricing strategies, and service standards .
- Collaborate with marketing, finance, supply chain, and customer service teams to ensure smooth product launches, issue resolution, and product availability .
- Support market access initiatives, including regulatory alignment and compliance with local health authority requirements .
- Ensure timely collection of receivables from assigned accounts in line with agreed payment terms .
- Monitor outstanding balances, proactively addressing delays or disputes with professionalism and transparency .
- Prepare and present regular sales forecasts, account performance reports, and business reviews to management .
- Oversee contract renewals and long-term agreements, ensuring alignment with business growth objectives .
- Ensure account profitability as per segment norm .
- Identify new business opportunities and recommend product or service innovations based on customer feedback and market insights .
Requirements :
- Bachelor's degree or equivalent experience in business administration, Marketing, or related field (MBA is a plus).
- 5+ years of experience in Key Account Management, Sales, or Business Development, preferably in the optical, retail, or FMCG sector.
- Proficiency in MS Office and CRM systems
- Excellent written and verbal communication skills
- Fluent in English; Arabic is a plus
