Key Account Manager

Key Account Manager – Personal Care

Location: Dubai, United Arab Emirates

Role Overview

A well-established personal care manufacturer headquartered in Dubai is looking to appoint a Key Account Manager to oversee and expand its presence within the UAE's modern trade landscape. This position will focus on managing high-profile retail partnerships and driving sustainable commercial growth across personal care categories.

The successful candidate will bring strong knowledge of the UAE retail ecosystem, hands-on experience with large supermarket chains, and a results-driven mindset. This role combines strategic planning, commercial negotiation, and day-to-day account execution.

Key Accountabilities

• Own and develop relationships with leading UAE retail groups, including major hypermarket and supermarket chains.
• Drive topline growth and profitability by achieving agreed sales targets and margin objectives.
• Build and execute annual account plans, including promotions, category initiatives, and joint growth projects.
• Track account performance using sales data and market insights, identifying risks and opportunities early.
• Ensure smooth execution of product listings, promotional activities, pricing changes, and in-store visibility plans.
• Act as the central coordination point between retailers and internal departments such as marketing, supply chain, finance, and manufacturing.
• Lead commercial discussions covering contracts, trading terms, rebates, and commercial agreements.
• Monitor competitive activity in-store and in-market, sharing actionable recommendations on pricing, promotions, and assortment.
• Establish long-term, trust-based relationships with buyers, category managers, and senior retail stakeholders.

Professional Background

• Bachelor's degree in Business, Marketing, or a related discipline.
• Postgraduate qualification (MBA or equivalent) is advantageous but not essential.

Experience Requirements

• Minimum of 5–8 years experience in a key account or national accounts role within FMCG or personal care.
• Direct experience managing large UAE modern trade customers is essential.
• Demonstrated success in handling high-value accounts and consistently delivering commercial targets.

Core Skills & Attributes

• Strong commercial judgment with proven negotiation and influencing abilities.
• Excellent interpersonal and communication skills.
• Solid understanding of UAE retail operations, trade mechanics, and category management.
• High level of analytical capability, including confident use of Excel and reporting tools.
• Ability to manage multiple accounts and priorities in a fast-moving environment.
• Proactive, independent working style with a solution-oriented approach.