Key Account Manager

KEY ACCOUNT MANAGER (Consumer)

Riyadh - Kingdom of Saudi Arabia

Make A Difference For Those Who Make The World

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

What You'll Do

The role involves building and maintaining relationships with key customers, including retailers and distributors, while ensuring customer satisfaction through prompt issue resolution. It focuses on driving sales growth by identifying new business opportunities, implementing tailored strategies, and creating long-term account plans aligned with company objectives. Regular business reviews monitor performance and adjust strategies as needed.

Staying informed about market trends and competitors is crucial for proposing strategies to maintain or grow market share. Collaboration with marketing ensures product offerings meet demand, while understanding the product portfolio allows for tailored solutions. The role also requires coordinating with internal teams for smooth operations, managing logistics for timely deliveries, forecasting demand, managing inventory, and tracking sales performance against KPIs to optimize profitability.

RESPONSIBILITIES

• Relationship Management: Build and maintain relationships with key customers, serving as the main contact to ensure satisfaction and address concerns.
• Sales and Revenue Growth: Drive sales in key accounts by identifying new opportunities and implementing tailored strategies to exceed targets.
• Strategic Planning: Develop long-term account plans aligned with company objectives, conducting regular reviews to monitor performance and adjust strategies.
• Market and Competitor Analysis: Stay updated on consumer appliance trends and analyze competitors to propose strategies for market share growth, collaborating with marketing to meet demand.
• Product and Solution Expertise: Understand the product portfolio to present tailored solutions and gather customer feedback for product development.
• Collaboration with Internal Teams: Work with supply chain, marketing, and product management to ensure smooth operations and coordinate logistics for timely deliveries and support.
• Forecasting and Reporting: Forecast demand, manage inventory, track sales performance against KPIs, and provide insights to optimize profitability.

What We Need

The ideal candidate should have strong customer focus, key account management skills, and the ability to work collaboratively with cross-functional teams. They must demonstrate planning and implementation skills, integrity, and high energy and enthusiasm. Essential experience includes planning sales promotions, activations, and merchandising, along with strong relationship-building skills to engage clients and collaborate with dealers. The candidate should also possess commercial awareness, the ability to identify market opportunities, and a willingness to learn new strategies for market growth.

Qualifications Summary:

• Education: Bachelor's degree in Business, Economics, Sales, or Marketing (MBA preferred) with 5+ years of relevant experience.
• Interpersonal Skills: Ability to represent the organization at public events and trade shows.
• Planning & Organization: Strong skills in managing multiple tasks and tracking information.
• Communication: Effective in conveying information to customers, suppliers, and team members.
• Teamwork: Collaborative approach to drive conversions and support events and training.
• Coordination: Capable of managing and motivating cross-functional teams to achieve targets.
• Computer Skills: Proficient in report generation, marketing analysis, and using e-commerce and social media for engagement.

Who You Are

You always strive to do a good job, but wouldn't it be great if you could do your job and do a world of good You care about quality at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it.

How You'll Feel

We want our company to be a place you'll want to be and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.