Key Account

Key Account Specialist – Job Description

The Key Account Specialist is responsible for supporting the management and development of key client relationships by ensuring the consistent delivery of services in accordance with agreed service levels, contractual obligations, and company standards. The role serves as the primary point of contact for assigned clients regarding day-to-day operational matters, ensuring timely communication, effective coordination, and prompt resolution of service-related issues

.The Key Account Specialist monitors client requirements, coordinates with internal departments to ensure operational excellence, and follows up on workforce deployment, attendance, and service delivery to maintain client satisfaction. The role is also responsible for reviewing timesheet accuracy, coordinating billing and invoicing processes with Finance and Operations, and ensuring that client requests are processed efficiently from initiation through completion

.In addition, the Key Account Specialist supports contract administration, renewal activities, and the identification of opportunities to enhance service quality and expand business with existing clients. The role contributes to maintaining long-term client relationships through proactive communication, continuous follow-up, and a strong commitment to customer satisfaction and operational efficiency

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Key Responsibiliti

• Build and maintain strong working relationships with assigned key client
• Act as the primary point of contact for daily client operational requests and inquiries
• Ensure service delivery complies with contractual agreements, SLAs, and company standers.
• Coordinate with internal departments to resolve operational issues in a timely manner.
• Monitor workforce deployment, attendance, and service performance for assigned accounts.
• Review and validate timesheets to ensure accuracy prior to payroll and invoicing.
• Coordinate billing and invoicing activities with Finance and relevant stakeholders.
• Track client requests and ensure timely execution and follow-up until completion.
• Support contract renewals, amendments, and account documentation.
• Identify opportunities to improve customer satisfaction and strengthen client relationships.
• Prepare periodic account reports, service performance updates, and client feedback summaries.
• Maintain accurate client records and ensure compliance with company policies and procedures.