Job Purpose:
Provide first-level operational support for cybersecurity services by monitoring security systems, handling alerts and service requests, and assisting with incident resolution. This role ensures stability and effectiveness of cybersecurity operations by identifying threats early, documenting accurately, and escalating issues as needed.
You will help maintain confidentiality, integrity, and availability of systems by following cybersecurity policies and procedures, supporting SLAs, and coordinating with IT and cybersecurity teams.
Core Responsibilities:
- Monitor cybersecurity tools and dashboards for alerts and events
- Log, classify, and prioritize incidents and service requests
- Perform initial analysis and basic troubleshooting
- Escalate incidents to L2/L3 teams per procedures
- Support user access requests and basic security configurations
- Maintain incident tickets and operational records
- Follow cybersecurity policies and guidelines
- Assist with routine security checks and operational tasks
- Communicate status updates when required
- Ensure compliance with SLAs and response times
Qualifications:
Education:
- Bachelor's degree in IT, Computer Science, Cybersecurity, or related field
Experience:
- 13 years in IT operations or cybersecurity support
- Exposure to security monitoring, incident handling, or service desk environments
kills:
- Basic understanding of cybersecurity concepts
- Familiarity with security monitoring tools (SIEM, EDR)
- Incident logging and ticket handling
- Basic networking knowledge (TCP/IP, DNS, firewalls)
- Understanding of Windows and Linux basics
- Ability to follow incident response and escalation procedures
- Experience with ITSM tools (e.g., ServiceNow)
- Strong documentation and reporting skills
- Good communication and coordination abilities
- Ability to work in shift-based environments
