About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Network and Security Operations
At Orange Cyberdefense Egypt, we're launching the build of a new dedicated team for one of our major World Wide tobacco customers.
We're looking for Network Security Engineers with strong hands-on expertise
Monitor, configure, and troubleshoot enterprise network and security infrastructure, including:
Firewalls: FortiGate ,Manager and Analyzer
Load Balancers: F5
Secure Access: Ivanti
Knowledge on Networking Devices is a big plus: Cisco Core and Access Switches, Routers, Access Points, Wireless Controllers ,CISCO Meraki and Fortigate SDWAN
Job Role
Respond to escalated incidents from L1 teams, ensuring root cause analysis and resolution within SLAs.
Conduct routine system health checks, performance tuning, and optimization of network and security devices.
Perform technical and management escalations as per the escalation process to ensure progress toward resolution.
Provide remote support and change management assistance to customers on a 24x7 basis as required.
Resolve service incidents via troubleshooting and solving faults reported through the Customer SNOW ticketing system.
Perform service changes by assessing risk and implementing requests through change management tools.
Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors.
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, migrations), and implementing them.
Undertake Technical Assistance Center (TAC) function and manage vendor communication for problems, patches, and maintenance.
Manage and monitor Change and Incidents ensuring adherence to customer SLAs.
Education
About you
Bachelor's degree in Computer Science, Network Engineering, or a related field (or equivalent experience).
Experience
2+ years of hands-on experience in network and security engineering, with expertise in the technologies and vendors mentioned above
Skills
Strong troubleshooting skills, with a focus on resolving complex network and security issues.
Proficiency in implementing configuration changes and patches across multiple technologies.
Excellent communication and documentation skills.
Excellent English language (writing and speaking)
Ownership and accountability
Certifications (Highly Desirable)
F5 LTM
CCNP
Fortinet
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
