Collect dirty uniforms and issue clean uniforms to designated hotel personnel as per department specifications.
Legibly document information on uniform slips and distribute accurately.
Legibly document information on uniform cards for new employees; issue and make necessary alterations for new employee uniforms.
Size, issue and properly document uniforms for temporary personnel.
Issue designated cleaning rags/service towels to F&B personnel; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by service company.
Inspect condition, charges and amount of cleaned items received from service company; resolve any discrepancies.
Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
Monitor and maintain the orderly and clean condition of the uniform room.
Remove substandard uniforms from circulation and reassign replacements.
Monitor and maintain accurate records of all assigned and unassigned uniforms.
Distribute all paperwork to designated personnel/departments.
Process guest requests for pressing and minor repairs of clothes as assigned.
Coordinate repairs for uniforms.
Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry service company.
Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
Organize and stock all clean hotel linen in designated areas, shelves.
Remove substandard hotel linens from circulating inventory.
Receive rental linens from service company and verify accuracy of delivery to order; resolve any discrepancies.
Issue designated table linens to F&B personnel according to departmental procedures.
Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
Maintain close liaison with laundry Service Company to ensure the service provided meets the hotels standards.
Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
Monitor and maintain designated supply levels.
Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
Promote positive relations with guests and employees.
Successful completion of the training/certification process.
Administrative Responsibilities
Complete inventory of uniforms and hotel linens as assigned.
Complete special projects involving mending/sewing as assigned.
Assist Laundry in sorting and documenting dirty hotel linens.
Others
Continuous learning through own IDP.
Any other duties as may be assigned by the superior.
Accountabilities
Represents Dusits brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Companys Culture
Communicate and fully embracing the Companys culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
At least High School graduate
No experienced is welcome. Laundry knowledge is preferred
