LDSC Lead - Operations Planning Lead

#WeAreAverda

About Averda

Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world's most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.

Role Summary

The LDSC Lead is responsible for driving a positive and effective customer experience while ensuring operational excellence across service delivery functions. The role focuses on resource planning, route optimization, KPI monitoring, and performance management to enhance efficiency, reduce rework, and improve customer satisfaction (including NPS performance).

Key Responsibilities

• Ensure positive and consistent customer experience
• Monitor Service Delivery Agent performance and compliance
• Oversee operational work plans and KPI reporting
• Improve reporting efficiency and NPS performance
• Optimize resources and operational processes
• Support cost analysis and continuous improvement initiatives
• Ensure full HSE compliance and promote safety awareness
• Identify, manage, and report operational risks

Qualifications

• Graduation degree
• Master of Business Administration (MBA) (advantageous)

Language Proficiency

• English (fluent)
• Hindi or Urdu (advantageous)
• Arabic (advantageous

Technical Competencies

• ERP & Salesforce
• Valid Driving License
• MS Office Suite 2017 - Intermediate level

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren't afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*