LDSC (Local Delivery Service Center) Lead

#WeAreAverda

About Us

Averda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialized range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil & gas, automotive, retail and hospitality.

Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing use of the planet's limited natural resources and driving the circular economy. The company's portfolio of services range from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly-regulated hazardous waste streams including medical waste and dangerous chemicals. Recent investments have further developed the company's waste treatment capabilities, with the goal of providing circular recovery options in all markets.

The company currently employs over 9,000 people worldwide, helping to provide secure employment amongst the communities it serves. Protection of environmental and human health is the company's highest priority, and it operates in full compliance with international standards for quality control wherever it operates, currently: UAE, Saudi Arabia, Oman, Qatar, Morocco, South Africa, and India.

Our Mission

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers needs.

For over 30 years, we've taken pride in keeping cities, communities, and the environment clean and sanitary. But today we go far beyond just cleaning. We provide a full end-to-end service for our clients across developing and emerging economies who, like us, care about what happens to their waste. Together, we find solutions which recover or unlock the value in materials others call waste. We use the latest technology and our best creative minds to solve environmental problems and ensure we leave a cleaner and more sustainable world for our children.

Our Values

Deliver. Care. Inspire

Our values remain the same as the day we were founded - deliver, care and inspire. We deliver for our clients. We care for our planet and our people. We inspire others through our actions.

Our Vision

Our world without waste.

We share a vision of a world where materials are not merely discarded, but are reused, recycled, and recovered. A world without waste.

Job Purpose

To lead and control fleet dispatch operations and logistics planning, ensuring efficient service delivery, regulatory compliance, optimized resource utilization, and a consistently high customer experience within commercial waste management operations.

Key Accountabilities

Fleet Dispatch & Operations Control

• Approve daily dispatch plans and follow up with the LDSC team and Operations on execution
• Monitor fleet utilization, route adherence, productivity, and service completion
• Ensure compliance with dispatch procedures, SLAs, and operational standards
• Manage operational observations raised by Service Delivery Agents and ensure corrective actions

Customer Experience & Stakeholder Management

• Ensure consistency between customer expectations and operational delivery
• Manage and respond to local government and regulatory requests related to fleet operations
• Support continuous improvement initiatives to enhance customer satisfaction and retention

Reporting, Systems & Data Management

• Review and validate system reports generated from Salesforce, Evreka, SAP, and Oracle
• Develop and automate standard operational and performance reports
• Prepare monthly and ad-hoc reports as required by clients and management
• Support management in analyzing operational KPIs and consolidating performance insights

Resource Planning & Optimization

• Contribute to regional and corporate strategy, focusing on route optimization and cost efficiency
• Provide data and analysis for cost control, trend analysis, and operational improvement
• Deliver root cause analysis reports for operational inefficiencies
• Establish and monitor daily, weekly, and periodic planning KPIs

Health, Safety & Environment (Mandatory)

• Ensure compliance with all HSE policies, procedures, and regulatory requirements
• Promote a strong safety culture and exercise due diligence to protect employees and the environment
• Proactively report incidents, risks, and unsafe conditions

Risk Management

• Identify and analyze operational risks within the area of responsibility
• Report risks appropriately and implement mitigation measures
• Build risk awareness within the team through guidance and training

Technical Competencies

• Fleet dispatch and route optimization
• GPS and telematics systems
• Commercial waste operations knowledge
• KPI monitoring and performance analysis
• Dispatch systems and ERP platforms
• Regulatory compliance (municipality, environmental authorities)
• Data analysis and reporting (Excel / BI tools)

Qualifications & Experience

Education

• Bachelor's Degree (required)
• MBA (advantageous)

Experience

• Minimum 5+ years of proven experience in fleet dispatch, logistics, or head/lead dispatch roles (preferably within waste management or logistics operations)

Language Proficiency

• English Fluent
• Arabic Fluent
• Urdu Advantageous

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren't afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*