Role Objectives:
The Logistics Coordinator Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs).
Roles & Responsibilities:
- Daily Operations Management:
- Oversee daily field operations and ensure readiness of Delivery Associates.
- Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion.
- Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges.
- DA Standards & Compliance:
- Conduct pre-shift checks for appearance, equipment, and app readiness.
- Perform spot audits and ensure adherence to safety and conduct guidelines.
- Issue Handling & Support:
- Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes.
- Coordinate with relevant teams for quick resolutions and redeployments.
- Vendor Complaints Management:
- Log and investigate vendor complaints, ensuring timely resolution within SLA.
- Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence.
- Routing & Dispatch Support:
- Validate delivery assignments and ensure efficient dispatching.
- Support real-time adjustments during peak hours to maintain performance targets.
- Reporting & Documentation:
- Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks.
- Prepare end-of-day and weekly performance summaries.
Required Education, Knowledge, and Skills
- :Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field
- .12 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce)
- .Understanding of delivery operations and logistics workflows
- .Familiarity with route planning, dispatching systems, and performance tracking tools
- .Problem-solving mindset and ability to respond quickly to on-ground challenges
- .Good organizational and multitasking skills
- .Proficient in Microsoft Excel and data reporting
- .Team player with a proactive and adaptable attitude
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