What You'll Do:
- Monitor daily logistics and rider operations, track performance metrics, and ensure compliance with service standards.
- Identify abnormal rider activities or operational issues, coordinate with relevant teams to provide timely solutions, and continuously optimize on-ground execution.
- Collaborate with cross-functional teams (Customer Service, Dispatch, and Vendor Operations Government Affairs) to resolve delivery-related issues and enhance the overall user experience.
- Collect and analyze data on delivery performance, rider efficiency, and customer feedback to support business decisions and process improvements.
- Assist in implementing new logistics initiatives and performance incentive programs aimed at improving delivery efficiency and service quality.
- Support documentation of operational workflows, standard operating procedures (SOPs), and FAQs to ensure process transparency and consistency.
- Contribute ideas to improve logistics efficiency, reduce costs, and enhance rider engagement.
What We Need From You:
- UAE National (Emirati citizen)
- Bachelor's degree in Business Administration, Supply Chain, Operations Management, or related fields.
- Strong command of English and Arabic (spoken and written).
- Excellent communication, coordination, and problem-solving skills.
- Proactive, responsible, and able to work effectively in a fast-paced environment.
- Detail-oriented with good analytical thinking and ability to handle data.
Preferred Qualifications:
- Previous experience or strong interest in logistics, delivery operations, or e-commerce platforms.
- Familiarity with data analysis tools (Excel, Google Sheets, or BI dashboards) is an advantage.
- Enthusiasm for process optimization and customer experience improvement.
What Makes This Role Exciting
- Opportunity to work in a fast-growing, technology-driven logistics environment.
- Competitive compensation package and benefits.
- Continuous professional development and training support.
- Collaborative, multicultural team environment.
- A clear career growth path in Operations, Logistics Management, or Platform Experience Optimization.
