Job Description
Job Title
Manager Customer Advisory
Experience
8+ years of experience in customer experience and strategy and service transformation, with experience on the government, financial services and payments sectors.
Job Summary
Join a dynamic and customer-focused team as a Customer Experience & Advisory Consultant and help organizations deliver exceptional customer experiences. In this role, you will work with clients to understand their customer needs, provide strategic recommendations, and design and implement customer-centric solutions that drive customer satisfaction and improve business results.
Key Responsibilities
- Lead and mentor a team of consultants, helping them to deliver outstanding results for clients (For an associate director/ Manager only).
- Act as a trusted advisor to clients, helping them understand their customers and deliver outstanding customer experiences
- Conduct customer research and analysis to gain valuable insights into customer needs and behaviors
- Provide strategic recommendations to clients on how to improve customer satisfaction and drive business growth
- Design and implement innovative customer experience solutions that deliver real results
- Work with cross-functional teams to ensure customer experience improvements are integrated into organizational processes and systems
- Measure and report on the impact of customer experience improvements on customer satisfaction and business results
- Stay ahead of the curve by staying up-to-date with industry trends and best practices in customer experience
Required Qualifications
- Bachelor's degree in business administration, Engineering, or a related field
- 8+ years of experience in customer experience and strategy and service transformation, with experience on the government, financial services and payments sectors.
- Proven experience in customer strategy, customer experience and service transformation
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and in a cross-functional team environment
- Familiarity with customer experience design and measurement tools and techniques
- Understanding of Service Design and/or Design thinking methodologies (experience preferred)
- Needs to have consulting experience in an International consulting firm
- Proven experience on the related functional area in the government and financial services.
- Experience and understanding of the regional and international payments sector.
Preferred Qualifications
- Master's degree in business administration, engineering or a related field
- Certified Customer Experience Professional (CCXP) or similar certification
- Experience in consulting in an International consulting firm
Why work as a Customer Experience & Advisory Consultant
- Make a real impact on the success of leading organizations
- Develop a deep understanding of customer behavior and needs
- Work on cutting-edge projects using the latest tools and techniques
- Collaborate with a talented and supportive team
- Receive competitive compensation, benefits, and performance-based bonuses.
