Manager - Human Capital

Key Responsibilities:
1. Talent Acquisition, Onboarding & Workforce Planning
. Lead recruitment for outlet-level and leadership roles by aligning manpower needs with operational requirements and opening schedules.

. Develop structured onboarding programs tailored to F&B roles, ensuring smooth integration and readiness of new hires.

. Work closely with Operations and Training teams to forecast staffing requirements and address gaps proactively lifecycle recruiting.

2. Employee Relations, Engagement & Performance Management

. Serve as the primary HR contact for outlet teams, resolving employee concerns professionally and ensuring a positive work environment.

. Drive performance management processes, support goal setting, conduct performance reviews, and coach managers on employee development.

. Implement engagement initiatives that strengthen retention, team morale, communication, and workplace culture across all brands.

3. HR Operations, Policies & Compliance
. Ensure accurate and timely HR administration including attendance, payroll coordination, leave management, and personnel documentation.

. Implement and enforce HR policies, labor law compliance, and F&B-specific operational guidelines across all locations.

. Support investigations, disciplinary actions, and grievance handling while maintaining fairness, consistency, and proper documentation

4. Training Coordination, Capability Building & Cross-Functional Support
. Work with the Training Manager to identify skill gaps and ensure employees attend required service, hygiene, safety, and brand-specific training.

. Collaborate with Operations, Finance, and Safety teams to support audits, inspections, and compliance requirements.

. Participate in HR projects such as succession planning, talent reviews, and organizational development initiatives for the F&B division.