Job Description
Responsible for delivering medical engagement Department's strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.
Population & Data Analysis
- Identify specific healthcare challenges and opportunities within the population.
- Develop profiles or personas of the target population to better understand their unique requirements.
- Utilize data analytics to monitor the effectiveness & overall engagement.
- Get involved in data-driven decisions to optimize engagement efforts
Compliance and Quality Assurance
- Ensure compliance with healthcare regulations and industry standards.
- Implement quality assurance processes to maintain high standards of care.
Patient Education & Team Cooperation
- Develop and deliver educational material and resources to empower patients with the necessary tools thtat aid them in making informed healthcare decisions.
- Provide guidance and support to other team members whenever needed.
- Adopt a collaborative and inclusive mindset & team culture.
- Ensuring task accomplishments on time despite team's bearable challenges.
Performance Metrics & Cost Awarness
- Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
- Adjust strategies based on KPI outcomes.
- Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
- Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.
Medical / Digital Services Management
- Manging the front door engagement channels which include:
- Medication Refill.
- Home-Based Lab.
- Home Healthcare Services Support.
- Medical Report Interpretation.
- Lab Results Interpretation.
- Mobile Application Functions.
- Electronic Health Records.
- Symptoms Checker.
- Medical Chat Bot.
- Telemedicine Scheduling Support
- Remote Patient Monitoring Support.
- Digital Patient Engagement.
- E-Care Engagement.
- Providing medical services on daily basis through the following channels:
- Inbound/Outbound Calls.
- Backend Platform/Bupa App Services.
- Doctor Chat Bot.
- Email Support.
Stakeholder Collaboration
- Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
- Sustain an excellent relationships with key stakeholders to improve medical engagement.
Skills
- Extensive experience in healthcare management and patient engagement.
- Strong leadership and time manamgement skills.
- Proficiency in digital healthcare technologies.
- Excelent communication and interpersonal skills.
- Knowledge of healthcare regulations and compliance requirements.
- Valid Saudi Commision for Health Specialty (SCFHS) lisence.
Education
Medical Degree (Bachelor).
