Key Accountabilities
- Demand Forecasting & Planning - Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.
- Translate portfolio priorities into capacity-feasible delivery plans across ADM1, ADM2 and other delivery partners
- Ensure alignment between business roadmap, approved funding, and available vendor capacity.
- Vendor Capacity Management - Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.
- Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).
- Optimize utilization by proactively balancing demand across vendors and delivery models.
- Capacity Utilization Management - Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.
- Identify risks of underutilization, over-utilization, or skill mismatch, and recommend corrective actions.
- Support cost optimization by reducing idle capacity, unplanned ramp-ups, and reactive sourcing.
- Portfolio & Delivery Alignment - Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.
- Support PI, quarterly, and release planning with capacity-backed inputs.
- Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.
- Vendor Performance & Governance - Act as the IT owner for capacity governance with ADM1 and ADM2 partners.
- Lead regular capacity and utilization reviews with vendors.
- Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.
- Support financial planning and forecasting for vendor spend and capacity-based contracts.
- Track utilization against contracted MDs, rate cards, and commercials.
- Provide inputs to renewals, renegotiations, ramp-up/down decisions, and sourcing strategies.
- Reporting, Insights & Continuous Improvement - Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).
- Provide executive-level dashboards and insights for CIO, Finance, and Portfolio forums.
- Continuously improve demand planning and capacity management processes and tools.
Qualifications
Qualifications, Experience And Skills:
- Bachelor's degree in Data Analytics, IT or Business Management
Experience
- 1015 years of experience in demand planning, capacity management, or portfolio roles
- Proven experience managing capacity and planning in ADM vendor landscapes
- Experience in telecom or large enterprise IT environments
- Proven experience in Data Analytics, Eazy BI, Jira Dashboards
Skills
- Strong analytical and planning skills with a financial mindset
- Ability to balance demand ambition with capacity and cost realities
- Confident stakeholder and vendor management capability
- Data-driven decision making and scenario planning
- Experience managing capacity-based delivery models (MD-based)
- Strong understanding of Agile and Waterfall capacity planning
- Experience working with ADM vendors and SI models
- Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools
Success Measures
- Improved utilization of ADM1 and ADM2 capacity
- Reduced idle capacity and unplanned vendor spend
- Higher forecast accuracy and delivery predictability
- Strong alignment between portfolio priorities, funding, and vendor capacity
