Manager/Program-Beyond the Desk Initiative

The Program Coordinator will manage and execute the Beyond the Desk program, an e8 Executive Immersion initiative designed to enhance employee understanding of customer experiences through live call interactions at es Contact Centers. The role requires strong organizational skills, effective communication, and collaboration with stakeholders to ensure seamless program delivery and actionable outcomes.

Key Responsibilities:

* Plan and execute the Beyond the Desk program, including scheduling batches and coordinating attendee participation.

Invite employees, confirm bookings, and provide logistical details such as location, timing, and program expectations.

Conduct pre-immersion training sessions tailored to skill sets required for high-volume call days.

Arrange shadow call agents in alignment with Operations team to support attendees during live call interactions,

Facilitate debriefing sessions post-live calls to gather insights and encourage attendees to commit to actionable initiatives.

Track and monitor progress of attendees initiatives, ensuring timely updates and completion.

Communicate program participation and initiative outcomes to the organization through dashboards while maintaining confidentiality.

Provide progress updates to management and highlight delays or non-compliance

Collaborate with internal and external stakeholders, including CX teams, to ensure program alignment with organizational objectives

Qualifications & Experience:

Bachelor's degree in Business Administration, Event Management, or a related fold.

2-4 years of experience in event management, program coordination, or similar roles

Strong organizational and time management skills with attention to detail

Excellent communication and interpersonal skills to engage effectively with employees and stakeholders Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with dashboard reporting tools Ability to work independently and collaboratively in a fast-paced environment.

Culture awareness and sensitively, ensuring alignment with UAE based organizational values.

Prior experience in customer experience or contact center environments is a plus