About Dubai Holding Real Estate:
Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for a Manager- Receivables Performance Monitoring to join Dubai Holding Real Estate.
The job holder will be responsible for monitoring and managing comprehensive performance dashboards, daily productivity and receivables MIS, and strategical insights to drive receivables business excellence across Company entities. This includes continuous monitoring of receivables performance, identifying improvement opportunities, and implementing strategies to enhance overall performance and productivity.
The main duties and responsibilities of this role:
MIS & Dashboard Management
- Design, automate, and maintain daily, weekly, and monthly dashboards to track Receivables and Payment Support performance, Productivity and efficiency of Receivables teams, Receivables and collection trends and dialer campaign outcomes. Ensure data accuracy, timeliness, and consistency across all reports.
- Develop and maintain standardized reporting templates for recurring operational and performance metrics.
- Create user-friendly dashboards and visualizations using Power BI or equivalent tools for clear communication to business and non-technical stakeholders.
Business Data Analytics & Insights
- Conduct business data analysis to identify trends, patterns, and actionable insights that support strategic and operational decisions.
- Apply statistical methods to evaluate customer data and identify opportunities to improve service delivery, receivables conversion, and trends.
- Present clear, data-driven insights and recommendations to enhance processes, productivity, and customer outcomes.
- Use predictive analytics to forecast performance, receivables, and customer care trends.
- Develop custom analytics and performance reports for leadership and board-level reviews.
Outbound Dialer Management
- Manage end-to-end outbound dialer operations, including campaign setup, configuration, monitoring, and optimization.
- Create and manage dialer dashboards to track agent productivity, connect ratios, talk time, and campaign ROI.
- Work closely with IT, CRM, and telephony vendors to ensure dialer uptime and data integrity.
- Optimize dialer strategies (time-of-day, segmentation, retry logic) to improve connect and conversion rates. Ensure all dialer activities comply with data privacy and regulatory guidelines
Data Governance & Quality Management
- Oversee data cleansing, organization, and validation processes to ensure reliability and accuracy in analytics.
- Maintain high data quality standards to enable confident and error-free reporting.
- Ensure all data handling and analytics practices comply with company policies and privacy regulations.
Process Improvement & Customer Care Insights
- Identify inefficiencies or performance gaps through data analysis and recommend actionable improvements in receivables and payment support processes.
- Drive process enhancements aimed at improving both customer satisfaction and team productivity.
- Provide insights and trend reports that guide customer outreach and service delivery strategies.
- Leverage receivables metrics to predict performance, identify improvement areas, and support data-driven decision-making.
- Stay informed about industry trends, analytics innovations, and visualization best practices to continuously improve MIS and analytics processes.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in business administration/ Statistics or a related field (Master's degree preferred).
- Professional certification in Business Analytics or a related discipline (preferred).
- Min 4 to 6 +yrs experience in MIS, Analytics, or Business Intelligence roles, ideally in Real Estate, BFSI, or Telecom.
- Proven experience managing outbound dialer systems (e.g., Ameyo, Avaya, Genesys, Exotel).
- Hands-on experience with data visualization and BI tools (Power BI, Tableau).
- Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Proficiency in data visualization tools Tableau, Power BI, or equivalent.
- Strong SQL and data querying capabilities
- Familiarity with data privacy and compliance standards.
- Strong ability to interpret and analyse complex business data to identify actionable insights and trends.
- Skilled in portfolio analysis, and insight generation.Strong blend of data analytics expertise, business acumen, and process improvement capabilities to support strategic decision-making
- Ability to simplify complex data for executive-level communication and presentations.
- Customer centric mindset
- Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
- High attention to detail, accuracy, and data integrity.
- Effective communicator with the ability to collaborate across teams and influence decision-making.
- Strong critical thinking and problem-solving skills.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
