Manager- Third Party Sales Channels

Job Description

Core Responsibilities

Supervision of Subordinates:

• Reviewing sales reports and analytics to identify trends and areas for improvement.
• Overseeing and guiding the performance of multiple channel partners selling loans and cards.
• Support manager in obtaining approvals from internal stakeholders, senior management, joint committee and onboarding new vendor partners in line with banks strategy.
• Ensure contracts are up to date by working with vendor partners and vendor management team
• Ensure the sales team is adequately trained monthly on the banks products, policies, services and selling techniques.
• Identify areas for improvement and implementing corrective actions to optimize loan and card sales.
• Work with the product team & drive sales across vendor partners on Islamic cards
• Introduce rewards and recognition for sales staff across vendors to improve performance
• Conduct mystery shopping across vendors at kiosk activities, to ensure quality sourcing
• Collaborate with Credit, Product, Policy, and Contact Centre to ensure alignment
• Prepare monthly reports to management on channels performance, potential risk, and opportunities for improvement.
• Work on SOP for cards and loans in line with bank requirements.
• Identifies opportunities for continuous improvement of systems, processes, and practices.
• Work with channel partners to improve customer experience, staff productivity and satisfaction with loan and card products.

Job Specific Accountabilities / KPIs

• Project management
• Training sales staff
• Compliance and standards

Specific Accountability

Compliance with Central bank regulations and drive growth for third party sales channel

FRAMEWORK, BOUNDARIES & DECISION MAKING AUTHORITY:

Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

Qualifications

Minimum Qualification

• Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study.
• At least 5 years of experience in consumer banking and in managerial role

Minimum Experience

Good Product knowledge.

• Excellent communication and presentation skills
• Project management skills
• Good understanding of banking industry trends in the local market.
• Good market awareness of product range and pricing.
• Good analytical skills.