Why This Role Matters
This role ensures families in Al Ain receive seamless, highquality services that directly impact their wellbeing and experience. It safeguards operational excellence, service consistency, and compliance across all center functions. By leading customer service, facility operations, and technical delivery, the Branch Manager is crucial to maintaining Medeem's standards of care.
This role is offered on a oneyear renewable contract with strong potential for extension based on performance and organizational needs.
What You Will Do
- Lead branch operations to ensure efficient, highquality, and culturally sensitive service delivery.
- Oversee technical and outsourced services, ensuring counselling and training programs meet professional, ethical, and contractual standards.
- Manage customer service performance, ensuring beneficiaries receive accurate, timely, and supportive assistance.
- Drive innovation and continuous improvement across service delivery and operational processes.
- Ensure facility readiness and safety, maintaining smooth daily operations.
- Monitor the delivery of counselling and training programs, including inperson, virtual, and hybrid formats, and ensure followups and interventions when needed.
- Ensure service quality and compliance with safeguarding, confidentiality, and government regulations through regular reviews and audits.
- Manage resources and performance, including budgeting, scheduling, KPI tracking, and operational reporting.
- Represent the branch in community engagements, stakeholder partnerships, inspections, and inter-agency meetings.
What we are looking for
- 57 years of operational management experience, including at least 2 years in a supervisory role within social services, community programs, or government service centers.
- Proven leadership skills with the ability to guide, motivate, and support highperforming teams.
- Strong operational management capabilities in planning, organizing, and overseeing service delivery and resources.
- Demonstrated commitment to quality, compliance, and adherence to policies and best practices.
- Strong analytical and problemsolving skills to evaluate challenges and implement effective solutions.
- Bachelor's degree in social work, psychology, counselling, public administration, business administration, or a related field.
