About the Role
Keeta is looking for a proactive and analytical Merchant Operations Intern to support merchant growth and operational performance on our platform. In this role, you will work closely with the Merchant Operations team to analyze merchant performance, support promotional strategies, and help improve restaurant partner engagement.
What You'll Do
- Support data-driven decision-making for merchant growth and promotional strategies.
- Assist restaurant partners with content management and performance improvement initiatives.
- Identify daily top-performing merchants and support growth initiatives through promotional activities such as discount campaigns and banners.
- Analyze merchant launch data to identify operational issues such as low or no sales, incorrect store information, limited operating hours, or insufficient image coverage.
- Prepare reports and recommendations to improve merchant performance on the platform.
- Conduct restaurant visits to gather feedback from staff and customers to better understand operational challenges affecting sales.
- Assist in evaluating Business Development (BD) team performance using basic performance metrics and scoring frameworks.
What We Need From You
- Self-motivated with strong English communication skills.
- Strong attention to detail, with a responsible and proactive mindset.
- Curiosity about business operations and willingness to learn in a fast-paced environment.
- Basic analytical thinking and ability to interpret operational data.
- Prior internship experience in operations, business, or related fields is a plus.
- Ability to handle ad-hoc tasks and urgent requests effectively.
What Makes This Role Exciting
- Gain hands-on experience in merchant operations and growth strategy within a rapidly expanding food delivery platform.
- Work directly with restaurant partners and cross-functional teams to improve real business outcomes.
- Develop practical skills in data analysis, operational optimization, and merchant management.
- Be part of a high-growth business environment that encourages innovation, learning, and rapid professional development.
