Mining - Technical Support Supervisor

Company Description

HME Solutions is an Australian-owned mining technology company delivering advanced, fully integrated Fleet Management Systems (FMS), machine guidance, telemetry, and real-time operational intelligence for mining operations worldwide. Our flagship platform, FMS Live, unifies production, maintenance, precision mining, and communications systems through proprietary software, hardware, and network technologies engineered specifically for real mining environments.

HME Solutions designs, owns, and controls all core technologyincluding our Vital Data Link (VDL) telemetry hardware, in-cab tablets, GNSS/RTK precision systems, and network infrastructure. This vertically integrated ecosystem provides customers with exceptional reliability, data integrity, and operational performance.

HME Solutions is headquartered in Perth, Western Australia, with a rapidly expanding international presence supported by our administrative and engineering centre in Hyderabad, India, and operational activities across India, Dubai, the Middle East, and other global mining regions.

Role Location and Work Cycle:

This role supports customer operations across Dubai and the Middle East Customer deployments.

One month based in Dubai, Qatar, or other Middle East countries, primarily supporting customer mine sites and operational locations, with additional work performed from regional offices as required.

All international travel will be arranged via designated regional hubs as required.

This rotational engagement ensures strong technical alignment with our engineering centre in Hyderabad while delivering consistent, hands-on technical support to customers across Dubai, Qatar, and other Middle East regions.

Position Overview:

The Technical Support Supervisor is a frontline technical leader responsible for supporting, troubleshooting, and coordinating the deployment of HME Solutions end-to-end mining technology ecosystem, including:

• FMS Live (Dispatch+, Production Analytics, Asset Insight, Ore Tracker, Precision Mining)
• Vital Data Link (VDL) telemetry hardware
• GNSS/RTK and precision machine-guidance systems
• Communications networks such as 4G/5G, Wi-Fi mesh, solar communication towers, and LTE/Starlink backhaul

This role blends technical problem-solving, operational support, customer engagement, and team leadership. The Supervisor oversees Level 1 and Level 2 support activities, coordinates with software and hardware engineering teams, mentors junior technicians, and ensures high system uptime across customer fleets and infrastructure.

The role plays a critical part in system commissioning, operator and supervisor training, performance optimisation, and continuous improvement initiatives across mine sites in Dubai, Qatar, and other Middle East regions.

Key Responsibilities:

Technical and Operational Support

• Provide Level 1 and Level 2 support for all HME Solutions hardware, software, and communications components.
• Diagnose and resolve issues involving telemetry units, GNSS/RTK hardware, sensors, in-cab tablets, network devices, and VDL hubs.
• Monitor, assess, and verify system health, connectivity, data integrity, and telemetry flow across fleets and fixed infrastructure.
• Support calibration, configuration, and optimisation of machine-guidance and site communications systems.

Deployment and Commissioning:

• Assist with installation and commissioning of onboard hardware for trucks, dozers, excavators, graders, and other fleet assets.
• Support GNSS/RTK base installation and precision machine-control configuration.
• Contribute to the deployment of communication towers, solar platforms, Wi-Fi mesh networks, gateways, and Starlink backhaul systems.
• Produce commissioning documentation, validation reports, configuration records, and deployment artefacts.

Customer Engagement and Field Support:

• Serve as the primary technical point of contact for assigned customer sites across Dubai, Qatar, and other Middle East regions.
• Deliver structured trainingboth on-site and remotefor operators, dispatchers, supervisors, and maintenance personnel.
• Provide clear, timely communication on support tickets, system updates, and issue resolution processes.
• Identify optimisation opportunities and contribute recommendations to improve fleet performance and system adoption.

Team Leadership and Internal Coordination:

• Mentor and guide junior support personnel, ensuring high-quality troubleshooting and customer outcomes.
• Collaborate with HME Solutions engineering teams (software, hardware, firmware, networking) to resolve escalated issues.

Maintain accurate support logs, Standard Operating Procedures (SOPs), troubleshooting guides, and knowledge base entries

Key Skills and Competencies:

• Strong technical background across mining equipment, industrial electronics, communications, or fleet management technologies.
• Minimum 10 years of mining operations experienceparticularly in dispatch, fleet operations, or technical support environments.
• Knowledge of telemetry systems, GNSS/RTK positioning, industrial networks, sensors, CANBus, and mixed hardwaresoftware troubleshooting.
• Ability to interpret wiring diagrams, network layouts, diagnostic logs, and machine-sensor data.
• Excellent communication skills with the ability to engage confidently with operators, supervisors, engineers, and customer management.
• Strong analytical, diagnostic, and decision-making skills, particularly in high-pressure or time-critical operational environments.
• Demonstrated adaptability to remote mine-site environments and multicultural work settings.
• Team leadership experience or demonstrated capability to mentor and uplift technical personnel.

Qualification and Experience:

Diploma or Degree in Electrical/Electronics Engineering, Mining Engineering, Mechatronics, Information Technology, or a related technical discipline.

35 years of direct technical support experience in mining technology, heavy equipment systems, GNSS/GPS, telematics, or industrial IoT.

Experience with FMS deployments (surface or underground) is highly desirable.

Valid passport and willingness to travel internationally.

Must possess valid visas for Dubai (UAE) and Qatar, and be willing to travel globally as per business requirements.