Moderator

Job Title: Moderator

Job Summary

We are looking for a proactive and customer-focused Social Media & Customer Support Officer to manage our online presence and interact with customers across multiple communication channels. The ideal candidate will be responsible for social media publishing, responding to customer inquiries, and making outbound calls to support subscriptions and customer engagement.

Key Responsibilities

Publish and manage content across company social media platforms.

Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, social media, and other communication platforms used by the company.

Make outbound calls to encourage customers to subscribe or to follow up on service requests.

Provide accurate information, resolve customer issues, and ensure a positive customer experience.

Monitor and moderate interactions using designated moderation tools and platforms.

Maintain clear records of customer interactions and feedback.

Job Requirements

Education & Certification:

Bachelor's Degree (required)

Experience:

Minimum of 1 year of relevant experience in customer service, social media management, or a related role

Soft Skills:

Strong communication and interpersonal skills

Empathy and patience when dealing with customers

Ability to work under pressure and manage multiple tasks

Problem-solving mindset and positive attitude

Technical Skills:

Proficiency in using moderation tools and social media platforms

Comfortable using communication tools such as messaging apps and call systems

Language Skills:

Good command of Arabic and English (spoken and written)

Benefits

Work schedule: 5 days per week, 8 hours per day

Creative and comfortable work environment

Health and social insurance