The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care & Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.
How you create impact
- Drive Strategy:Own and implement the Customer Care strategy, aligning with business goals and customer expectations.
- Collaborate Cross-Functionally:Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.
- Enhance Customer Experience:Launch and lead national initiatives aimed at improving customer satisfaction and retention.
- Champion Knowledge Sharing:Facilitate effective communication and knowledge exchange across teams and functions.
- Optimize Processes:Continuously improve processes and controls to ensure consistent, customer-centric service.
- Ensure Quality & Compliance:Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).
- Resolve Challenges:Take ownership of unresolved customer complaints and ensure timely, effective resolution.
What we would like you to bring
- Proven Leadership:Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.
- Customer-Centric Mindset:Deep commitment to delivering outstanding customer experiences and building lasting relationships.
- Strategic Thinker:Ability to develop and execute customer care and business development strategies.
- Collaborative Communicator:Skilled in cross-functional collaboration and stakeholder engagement.
- Process Improvement Champion:Experience in driving continuous improvement initiatives and optimizing workflows.
- Market Knowledge:Strong understanding of Sea Logistics operations and market dynamics.
- Problem Solver:Proactive in handling customer issues and turning challenges into opportunities.
- Tech-Savvy:Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.
What's in it for you
- At Kuehne + Nagel, you'll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.
Are you passionate about logistics and customer care Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.
Elevate your career with us and make a significant impact in the world of air logistics!
