Network Development Manager

Network Development Manager (Cross-Border Parcel / Express)

Location: Dubai, UAE (on-site)

Reporting to: Head of Commercial & Network

Business: RSA Cross-Border

The Opportunity

RSA Cross Border is building a technology-enabled cross-border parcel / express network designed for consolidators and aggregators who need reliable coverage, fast onboarding, and commercially clean execution across many destinations.

We turn fragmented carrier and clearance markets into a single, scalable network layer with consistent commercial structures, clear SOPs, and integration-ready partner data. This role sits at the core of that build. You will be the person who turns promising partner conversations into decision-ready comparison packs and onboarding-ready partner documentation that the business can actually deploy.

If you enjoy structured outreach, commercial data capture, normalisation, and disciplined follow-through across multiple markets and time zones, this role is designed to be high impact from day one.

Role purpose

We are hiring a Network Development Manager to support the build-out of our cross-border parcel / express network (customs clearance + destination last-mile/injection partners worldwide, with priority on India outbound lanes). This is an execution-led role focused on partner outreach, commercial data capture, normalisation into templates, comparison packs, and onboarding coordination.

This role is not for fulfilment, warehousing, domestic-only last-mile, or marketplace eCommerce operations.

What success looks like (KPIs)

• Partner response + data capture cycle time
• Rate card normalisation accuracy
• Data completeness
• SOP readiness
• Repository hygiene

Core responsibilities

1) Network partner research & outreach

• Build and maintain target lists of potential partners by market and role: customs clearance, destination injection/last-mile, and where relevant linehaul.
• Run structured outreach (email/LinkedIn/calls) using standard request templates.
• Drive follow-ups and maintain a clean pipeline tracker (status, next step, owner, dates).

2) Commercials capture & normalisation

• Collect rate cards, surcharge schedules, zone tables, service definitions, and invoice formats.
• Convert partner rate cards into RSA templates to achieve WYSIWYG pricing visibility (normalised rates with surcharges captured explicitly).
• Produce concise comparison views (typically 25 options per market) covering coverage, pricing drivers, constraints, and operational requirements.

3) Contracting support

• Gather and organise contract drafts and compliance documents after senior alignment on high-level terms.
• Extract key terms into a structured summary for review (term, payment, liabilities, SLA, claims, penalties, invoicing cadence).
• Maintain an issues log of deviations from RSA's standard expectations and route them to the role owner/Legal (you are not expected to negotiate or redline independently unless explicitly asked).

4) SOP capture & client-ready packs

• Collect partner SOPs and operational requirements.
• Draft and maintain client-ready SOP packs (general + lane/country-specific as needed).
• Keep SOPs current and version-controlled.

5) Onboarding coordination

• Coordinate with Tech on integration prerequisites (API specs, label requirements, data fields, pre-alert formats).
• Coordinate with Finance on rate validation checks and first-invoice spot checks.
• Coordinate with Operations on go-live readiness and exception handling inputs.
• Track onboarding milestones, surface blockers early, and maintain a single source of truth tracker.

Candidate profile

Experience (mandatory)

• Exposure to cross-border parcel/express networks (postal/courier, injection, clearance).
• Experience handling rate cards, surcharges, and vendor documentation in logistics or adjacent sectors.

Skills

• Strong Excel (comfortable normalising messy rate cards and commercial inputs into structured templates).
• High attention to process and detail; strong document control and versioning habits.
• Clear written communication and professional follow-up discipline.

Attributes

• Structured, consistent, and deadline-driven.
• Comfortable coordinating across time zones and chasing external parties.
• Escalates risks early rather than waiting for problems to resolve themselves.

About RSA eCommerce

RSA Cross Border is a technology-enabled cross-border parcel / express logistics platform. We enable consolidators and aggregators to access customs clearance and destination last-mile/injection across 37+ countries through one integration and commercial framework, with a focus on building a high-quality network that scales cleanly.