Company Description
Concorde El Salam Hotel Cairo is a renowned hospitality company situated in Cairo, Egypt. The hotel is known for offering a blend of luxury and comfort, catering to guests from around the globe. Located in the vibrant district of Qesm Heliopolis, it provides a prime location for travelers seeking exceptional service and a memorable stay. Concorde El Salam Hotel Cairo is dedicated to maintaining its reputation for excellence in customer service and hospitality standards.
Role Description
The Night Manager role at Concorde El Salam Hotel Cairo is a full-time, on-site position based in Qesm Heliopolis. The daily responsibilities include supervising nighttime operations to ensure smooth and efficient functioning of the hotel, addressing guest inquiries, and resolving any issues that arise during the night shift. The Night Manager will oversee the staff and ensure adherence to hotel policies and procedures while maintaining high levels of guest satisfaction and safety. The individual will also handle administrative tasks, monitor security measures, and manage any emergency situations effectively.
Qualifications
- Proficiency in team management, leadership, and problem-solving skills.
- Strong customer service, communication, and interpersonal skills for addressing guest inquiries and managing staff.
- Knowledge of hotel operations, safety regulations, and emergency management protocols.
- Proven ability to handle administrative tasks, including reporting and documentation.
- Flexibility to work night shifts and adapt to dynamic operational needs as required.
- Previous experience in a management or supervisory role within the hospitality sector is preferred.
- Fluency in English is required; additional language proficiency is a plus.
- A degree or diploma in Hospitality, Business Administration, or a related field is beneficial.
