Job Purpose
Monitor data center infrastructure systems 24/7. Detect, log, and respond to alarms and incidents, ensuring timely escalation as per defined procedures. Maintain continuous visibility of site health and availability.
Key Responsibilities
- Monitor BMS, EPMS, DCIM, CCTV, and access control systems continuously
- Respond to all alarms within defined SLAs (acknowledge, assess, and act)
- Log all incidents accurately in the ticketing system with correct classification and priority
- Escalate incidents as per escalation matrix to relevant teams
- Perform hourly system health checks and document status
- Monitor environmental parameters such as temperature, humidity, and power
- Track open incidents and follow up on resolution progress
- Communicate with site teams and stakeholders during incidents as required
- Generate daily NOC reports covering incidents, alarms, and system status
- Conduct shift handovers with clear and comprehensive updates
- Maintain NOC logs and documentation
- Support remote hands requests in coordination with site teams
Key Performance Indicators
Alarm Response Time
Incident Logging Accuracy
Escalation Compliance
Hourly Checks Completion
Shift Handover Quality
Daily Report Timeliness
Required Qualifications & Skills
- Diploma or Bachelor's degree in IT, Engineering, or a related field
- 1–3 years of experience in NOC, monitoring, or technical support roles
- Basic understanding of data center infrastructure (power, cooling, BMS)
- Experience with monitoring tools and ticketing systems
- Strong attention to detail and ability to work under pressure
- Good written and verbal communication skills
- Ability to work rotating shifts, including nights, weekends, and holidays
EHS Requirements
- Follow all safety procedures when accessing data center environments
- Report any safety hazards or incidents immediately
- Complete all mandatory safety training
