We are seeking NOC Support Engineers (L1 & L2), responsible for ensuring the availability, stability, and performance of telecom network infrastructure, including SBC, media gateway, and softswitch environments. The role focuses on 24/7 monitoring, incident management, and maintenance activities within a Network Operations Center (NOC).
Key Responsibilities:
- Perform preventive and corrective maintenance across the telecom network.
- Monitor and supervise network components to ensure continuous, fault-free operation.
- Detect, analyze, and troubleshoot issues using DIH and OAM tools.
- Handle network incidents and user-reported complaints, resolving issues or escalating as needed.
- Take ownership of incidents and ensure timely resolution within SLA.
- Maintain detailed incident logs, root cause analysis, and resolution records.
- Support network performance and availability through proactive monitoring.
- Manage planned maintenance windows, ensuring smooth execution and post-maintenance stability.
- Report network faults and system issues to relevant support and engineering teams.
Key Skills & Expertise:
- Strong knowledge of SBC, Media Gateways, and Softswitch technologies
- Experience with Ribbon solutions is preferred; however, experience with Ericsson, Oracle, Nokia, Cisco, or Huawei is also acceptable
- Experience in telecom NOC operations and incident management
- Familiarity with SRE practices (monitoring, reliability, automation)
- Hands-on experience with network monitoring and troubleshooting tools
- Good understanding of VoIP protocols (SIP, RTP)
- Arabic language skills: intermediate level
This is a 12 months contract with potential extension for another 2 years
