Persistence Recruitment, in collaboration with Jawraa, is recruiting for the dynamic team engaged in the ambitious project of Saudi Arabia's Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. As a Technical Support Specialist, you will play a crucial role in ensuring the seamless operation and support of Office 365 services, contributing to the success of this groundbreaking initiative.
Responsibilities:
Troubleshooting and Support:
- Provide expert troubleshooting and support for Exchange Online, Teams, OneDrive for Business, Planner, InTune, Power BI, and Azure Active Directory
- Address connectivity and mobility issues promptly, ensuring minimal disruption to operations
Incident Management:
- Lead the resolution of critical or urgent issues related to email and mobility infrastructure as per agreed SLAs
- Drive incidents to resolution, maintaining a high level of service availability
Main Point of Contact:
- Act as the primary point of contact for technical and support issues related to Office 365 administration
- Resolve assigned cases, change requests, and escalate issues when necessary
Monitoring and Response:
- Monitor and respond to issues and service requests reported to the Service Desk
- Create and resolve problem tickets to address service issues effectively
Proactive Participation:
- Proactively engage in escalated issue resolution for Office 365 applications, tools, and features
- Contribute to the improvement of overall system stability and user experience
Requirements
- Proven experience in troubleshooting and supporting Office 365 services, including Exchange Online, Teams, OneDrive for Business, Planner, InTune, Power BI, and Azure Active Directory
- Strong understanding of connectivity and mobility aspects within the Office 365 environment
- Experience in incident management and driving critical issue resolution within defined SLAs
- Excellent problem-solving skills and the ability to address complex technical issues
- Effective communication skills and the ability to work collaboratively in a team
- Relevant certifications in Office 365 administration and support are desirable
